August 18, 2022

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Airport hell wrecks newlyweds £5k honeymoon resulting from a string of errors

Soumaya Elliott and husband Justin had been resulting from share a romantic four-week journey round Asia in mid-July.

However they by no means received there and ended up sleeping on a ground after struggling delays, misplaced baggage and expensive rebookings.

Soumaya, 30, who spent days in mattress afterwards, mentioned: “It was the worst expertise of my life.”

After flying from Heathrow to Vienna with no hitch, they had been caught in a three-and-ahalf hour safety wait and simply missed their flight to Bangkok.

After being compelled to ebook a £1,300 alternative flight, Justin, 33, was informed they might be sleeping on the airport ground, regardless of his extreme again points.

He mentioned: “I wasn’t allowed to deliver any diazepam by means of loads of the borders.”

However the pair, from Newbury, Berks, had been then denied check-in for his or her flight hours later, resulting from a scarcity of visas.

Soumaya mentioned: “I had a panic assault and was sick.”

They are saying journey agency Kiwi.com refused to supply them any assist or refund, so they’d no selection however to purchase £800 of tickets residence.

Their baggage, together with the marriage costume, was mislaid.

The Elliotts have since had refunds for flights and prices, whereas Kiwi.com gave them vouchers – apologising for any “misery” they suffered.

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