July 6, 2022

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Alexa DOWN: Amazon customers in UK report Echo assistant not working, Wi-Fi points

UPDATE: The problems affecting Amazon Alexa at present seem to have been resolved. Down Detector reviews of Alexa down have fallen drastically, indicating no matter was troubling customers has now been fastened.

ORIGINAL: Alexa down reviews are on the rise at present, with customers within the UK reporting a variety of issues with the Amazon Echo voice assistant. Impartial outage monitor Down Detector has recorded a spike in Alexa down reviews at present which started round 9am UK time. On the time of writing Down Detector has registered a peak of virtually 1,000 Alexa down reviews.

Issues Echo customers have encountered embody Alexa not connecting to Wi-Fi, the Alexa voice assistant not working in addition to their Echo flashing purple or exhibiting a purple ring.

Because the reported Alexa service points hit Amazon customers took to Twitter to debate the issues they have been dealing with.

One tweeted: “@AmazonUK Amazon down unable to obtain ebook to gadget and an unresponsive Alexa”.

One other posted: “@amazon @AmazonHelp @alexa99 – what’s going on ? Is your community down ? None of my Fireplace or Alexa units are reporting community connectivity points – every little thing else is working tremendous.”

One added: “@alexa99 My Alexa is not working, it was on this morning and now it is not! Is it down or one thing”.

And one other wrote: “@AmazonHelp @AmazonUK are your servers down? My alexa gadget can not connect with the web ( wifi is okay) similar with hearth stick. Any information when this shall be fastened please?”

Down Detector has additionally at present (Saturday April 16) recorded a spike in Amazon app and web site down reviews in addition to noting a rise in reported points with the Ring doorbell service, which is also owned by Amazon.

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Specific.co.uk has contacted Amazon for touch upon the reported points customers are having with Alexa within the UK this morning.