Derrick and Sheila are demanding a £1,000 refund from the airline after delays on their preliminary flight from Manchester Airport to Heathrow triggered them to reach late on the west London hub. Regardless of being informed by the pilot their subsequent flight would watch for them, they had been left upset and confused once they arrived and had been informed they may not board their transatlantic journey to Los Angeles.
They had been purported to see their son Christopher, 38, for the primary time in two years as a result of pandemic – and attend his marriage ceremony.
However Derrick, 69, and his spouse had been crushed to overlook their flight.
They had been supplied an alternate flight 24 hours later, which they are saying that they had no selection however to just accept.
Chatting with My London, Derrick mentioned: “We had already waited two years to see our son, and it was a day misplaced of our vacation – we needed to cancel restaurant reservations and different plans.
“Flights to America usually are not low-cost, and we’re nonetheless ready to listen to from British Airways a few refund and compensation. If I will help it, I by no means need to fly with them once more, and I am different airways for our subsequent journey.”
It has been 4 months for the reason that expertise however the couple, of Oldham, Higher Manchester, are but to obtain a refund or compensation for alleged injury to their baggage.
Derrick continued: “We needed to pay £70 to rearrange one other PCR take a look at as those we took on December 22 grew to become invalid. At an additional price to us, we tried to rearrange this on the airport – it took round 5 hours to get them performed.
“All this time on the airport there was no customer support of any description, no assist or assist from anybody. Additionally, one in all our baggage was broken when the wheel was damaged on the flight from Manchester. The entire expertise of travelling with British Airways is one I can’t overlook and don’t want to expertise once more ever.
“We’re owed round £1,040 for the delayed flights, our additional Covid assessments price £70 and I additionally needed to assert compensation for my spouse’s broken suitcase. Even simply the stress of the entire thing took its toll.”
When the couple boarded the choice flight the following day – Christmas Eve – they had been initially sat at reverse ends of the aircraft.
After the pair protested, they had been finally upgraded to enterprise class, the place they had been content material, they usually finally arrived in Los Angeles only a day later than anticipated.
A spokesperson for British Airways mentioned: “We’re sorry that our clients had been delayed in attending to Los Angeles as a result of issues past our management. We acquired them on the following out there flight and offered in a single day lodging. Our crew on the flight sorted them and we now have been involved with the shopper to resolve the matter.”
Derrick says British Airways has agreed to refund the cash for the coronavirus assessments, however has not talked about something about getting compensation for the delayed flights.
In an e mail seen by My London, a clients relations employee informed him: “We’ve reviewed your declare and we’re unable to pay you again for the injury this time. It is because we solely pay for broken baggage if clients tell us inside seven days of receiving their bag, and your declare fell exterior this era. Nonetheless, you might be able to declare via your journey insurer.”