July 7, 2022

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'Hate Ryanair!' Passengers fume as they miss flights as app wrongly says they're cancelled

Ryanair passengers have been left panicking yesterday because the airline’s app confirmed a number of flights as ‘cancelled’ or failed to offer any reside updates on flights. So as to add to this, those that have been making an attempt to examine in on-line, or clients eager to e book future flights have been unable to take action due to a system outage. Consequently, many passengers fled to different airways to e book final minute flights to make sure they might get away, solely to be advised their authentic Ryanair flight was nonetheless going forward. 

Holidaymakers who have been making last-minute checks on the app, and those that had already arrived on the airport reported their flights have been cancelled in response to the Ryanair app – although the flights on the departures board have been stated to be going forward as deliberate. 

The error precipitated confusion amongst travellers with many taking to Twitter to try to get a response from the airline. 

Some passengers even booked new flights with different airways in a final ditch try to have the ability to head overseas, solely to be advised by Ryanair their authentic flight was nonetheless going forward. 

The corporate apologised for the issue and stated they have been working to resolve the difficulty, however many shoppers have been out of pocket. 

Kate Tilston took to Twitter to ask: “@Ryanair we’re looking for out if our flight has been cancelled. The app says no, the web site says sure? How do we discover out?”

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Hazel Maw wrote: “@Ryanair because of fly from newcastle to poland right this moment however flight confirmed as cancelled on the app so we refunded. It’s now exhibiting as working!! What will we do and might you name me as I am unable to get via.” 

Dionne commented: “Seems to be just like the app is down, all flights have been cancelled on the app however exhibiting on the departures on the airport.” 

Alex vented: “I hate flying with @Ryanair. Their crappy app is damaged do whereas it is telling everybody that their flight is cancelled, all of the boards are saying in any other case!!” 

Patrick Doyle additionally helped out another panicked passengers by reassuring them: “Its taking place with varied flights on the Ryanair app. I’m at airport at present and the entire flights appear nice on the board… however varied flights on the app say cancelled.” 

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Mark Chambers who was on the airport stated: “Managed to discover a Ryan air rep and flight not cancelled as apparently it’s an app fault. Hopefully passengers haven’t left due to this!” 

Larissa Zenteno gave some perception into the state of affairs “@Ryanair_ES @Ryanair simply confirmed that the flight fr5052 certainly was not cancelled and its a bug on their system right this moment.” 

One other social media consumer questioned: “@Ryanair Will you refund individuals who have been advised through your app and web site that their flight was cancelled and needed to e book a brand new flight??? Horrible buyer expertise.” 

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Another person requested: “@Ryanair what do you propose for purchasers who actually believed that their flight was cancelled and who’ve already utilized for a refund???”

Eoin Browne wrote: “@askryanair Travelling tomorrow morning, the @ryanair App and web site tells me the flight is cancelled, I have been pressured to made different plans @askryanair chat (actual particular person not a bot) could not verify that this was glitch. I’m now +€300+ out of pocket.” 

Ryanair launched an announcement with particulars for purchasers. 

It learn: “Because of a reservations system failure right this moment [Thursday April 14] at approx. 12pm, our reservations system for April & our on-line check-in system are briefly inaccessible. 

“We’re working with our reservations system supplier, Navitaire, to revive these methods as quickly as potential.

“Any passengers who haven’t already checked in on-line, could have problem doing so for the following couple of hours they usually can examine in on the airport freed from cost whereas we restore the Navitaire system.